We aim to contact you within the hour. We usually fix or at least diagnose the problem on the first visit. Depending on the problem we can either fix it there and then. If that’s not possible we will apply a temporary fix for the problem, it can then be fixed once parts have been sourced. We do however carry some spare parts in our vehicles.
If new parts are needed then the engineer will aim to see the whole job through from start to finish. Depending on the problem we always try to source replacement parts before arriving at your property.
What to do if you have a burst/broken water pipe!
Try and locate the stop cock; this is usually found under the kitchen sink, and turn clockwise. If that is stuck, try the meter normally found by the footpath to the property. Lift the lid and turn plastic handle clockwise.
If you can’t turn the water off, this will not be a problem for a Plumb Thermals qualified engineer with experience in dealing with such matters.
A common plumbing problem, blocked sinks and blocked toilets,these are usually quick and easy for us to fix.
Drain Blockage | Blocked Toilet | Blocked Sink |
At Plumb Thermals we offer an out of hours service for all your emergency plumbing problems such as leaks or blocked drains